Shipping Policy

Thank you for visiting Chocomood. Following are the terms and conditions that constitute our Shipping Policy. 

1. Domestic Shipping Policy

1.1 Shipment processing time
 
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

1.2 Shipping rates & delivery estimates

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipment method

 Destinations

Estimated delivery time

Shipment cost

Shipment Process Time

*Standard (Within Same City)

Jeddah, Makkah & Madinah

1 - 3 Business days

30 S.R per Order

1 – 2 Business Days

SEMSA

All KSA cities

3 – 5 Business days

*30 S.R per Order (Max 15 Kilo)

1 – 3 Business Days

* For Standard Shipping, the Store Origin and Delivery should be within the same city.
* For SEMSA, Orders over 15 kilos, will be charged 1 SR for each additional one kilo.

Delivery delays can occasionally occur.

1.3 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation SMS once your order has dispatched. In case of SEMSA, it will be providing tracking number(s) via SMS & Order Page.
The tracking number will be active within 24 hours.

 

2. International Shipping Policy

We currently do not delivery outside of KSA.