When will I receive my order?

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"You can receive your order directly from the branch by choosing to receive order from the branch on the payment page or choose the delivery and you will receive your order within 48 hours.
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Can I change my delivery address after I've placed my order?

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

 

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do you deliver to countries outside Saudi Arabia?

We're sorry, at the moment we only deliver to addresses within Saudi Arabia.

Can someone else receive my order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (National ID or Iqama Number).

Will I receive a shipping confirmation?

When your order is shipped, you will need to confirm shipment including a tracking number for each shipment. Please note that this confirmation is sent via email on the day you send. You can also track your order on our Customer Help page.  You can call customer service  To request track information for all recipients.
 

Will I receive an order confirmation?

An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items, and arrival dates are correct. If you need to make any changes to your order, contact Customer Care or [email protected]

How long does it take to ship my order?

"Our usual time to ship orders is between (3-5 days) throughout the regions of the Kingdom of Saudi Arabia, but if you are in the following cities (Makkah - Madinah - Jeddah), you may receive your order within 48 hours"

What are my shipping options?

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We have three options for shipping
1- Urgent shipment up to 48 hours via our delivery representative in each of (Makkah - Madinah - Jeddah) in which our branches are located.
2- Shipping via SMSA company takes 3-5 days.
3- Personal receipt from our store."
 
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Can I buy an item on Choco mood.com and pick up my order at a Choco Mood Boutique?

 
Yes Choco mood currently offers our customers the option to make a purchase on Choco mood.com and receive order at one of our stores. We recommend visiting one of our stores to make your purchase. Please visit our store website page to find your nearest store."
 

When it's hot outside, are my chocolates at risk of melting?

In the summer months, we ship all orders with insulated ice packs and shipping containers.
 

What is your return policy?

ChocoMod Replacement and Refund Policy: -

1- In the event that you want to return or replace your order, you can do so if the products are intact and without any damage, by contacting us or returning the product to the store.
2- In promotional offers, the free product must be returned with all the products on demand in the event of a return or exchange.
3- In the event that any defect in the received product is found to be in violation of the specifications here, the customer has the right to return or exchange without incurring any amount.
4- If more than one product was purchased and you want to replace one of these products, you can replace the product, but the shipping fee will be deducted.
5- As for if you have purchased more than one product and want to return one of these products and want to recover its value, the amount will be transferred to your bank account after deducting the shipping fee
6- In case the delivery is late than the agreed period from the date of the request, the customer has the right to cancel the purchase process without incurring any financial sums.
7- The exchange and return policy does not apply to food.
For purchases made on the ChocoMod site, we guarantee that your order will arrive in perfect condition, regardless of the weather, if you are not completely satisfied with your order upon arrival to you for the following reasons (factory defect - mold - white layer on chocolate - not matching the specifications we mentioned - or an error in the order), please contact the Customer Service Center within thirty (30) minutes of receipt to replace or return the goods quickly and politely. Please see the full return policy for more details

Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?

Yes, you can return products that were originally part of a promotion, but you will lose out on the discount.
 

What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?

If you want to return part of such an order, call Customer Service or return the product to store. Please note, you will only be able to place an online return request if you're returning the entire order.
If you paid by cash, here's how your refund works:
Once we receive the return, we will issue your refund to your Credit Card, bank account.
If you paid by cash, here's how your refund works:
- If you return your order by calling Customer Support, you can ask for a bank transfer.
- If you return to a store, you can request a cash refund.

Can I cancel my order?

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You can cancel your order in the following ways:
- Go to ‘My Account’ on our website to initiate cancellation yourself.
- Call us on 966 501212180 and we'll help you cancel your order.
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What payment methods do you accept?

We accept:
Credit and debit cards - issued in the Kingdom of Saudi Arabia, or credit cards
And Visa or MasterCard International discount.
Pay cash on delivery.
STC pays
 and mada

Can I place an order online without a Credit or Debit Card?

Yes, you can. Choose the Cash on Delivery option when you place your order, and pay by cash when it is delivered.

What is cash on delivery (COD)?

Payment on Receipt (COD) is one of the payment methods available on our online store; it enables the buyer to pay for his merchandise in cash once he receives the shipment.

How do I choose to pay on delivery when making a purchase from ChocoMod?

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1. After adding the product you wish to purchase ""proceed with the purchase"" on the shopping cart page, you will have to choose the payment method you wish to use.
2. Click on “Payment on Receipt (COD)” to continue.
3. You will have the opportunity to review your order before confirming the purchase. After completing, click ""Enter your order"" on the Purchase Order Review page.
4. You will then be asked to confirm your mobile phone number to complete your order. Once the confirmation process is completed, your order will be sent and shipped to you.
5. Once you receive the shipment, you will be asked to pay the order amount in cash to the delivery officer.
"

How do I create an account?

How do I create an account?
You can set up your Choco Mood Stores.com account in two easy ways - either from our Sign Up page or with your Facebook profile.
To set up your account using our Sign Up page, simply follow these steps:
Click 'Sign In' at the top of the page.
Click 'Sign Up' from the drop-down box.
Enter your name and email address.
Create a password and confirm it.
Click 'Create Account Now'.
To set up your account with your Facebook or Twitter profile, follow these steps:
Click 'Sign In' at the top of the page.
Click 'Sign In with Facebook or Twitter'.
Click 'OK' on the permissions dialog box that appears on your Facebook page or Twitter.
Choco Mood.com will use your Facebook  or Twitter  details to create your Choco Mood.com account.
 

Can I change my email address?

Yes, you can change the email and phone number that you registered."
 

How do I change my password?

 
To change your password, follow these easy steps:
Log in to your account at Choco Mood.com.
Go to the """" ""My Account"" ""section.
Go to your profile page.
Click on “Change Password”.
Enter the current and new password (choose a secure password that is easy to remember), and confirm it.
Click on the """" ""Save Changes"" """" ""button."
 

Is my account information and payment information safe?

Your account information, credit card and debit card information are secured with best-in-class 256-bit SSL encryption.
To keep your personal data and payment information secure, we guarantee that sensitive and private data is exchanged between you and Choco Mood.com over the Secure Link Layer (SSL) communication channel, and it is encrypted and protected with digital signatures.
The secure communication channels are designed with the secure link layer to protect all sensitive and personal information sent over the Internet. For security reasons, we only store and display the last four digits of your credit or debit card number and the card expiration date when placing an order.
 

How do I order products online?

Easy!
Find the products you want to buy by searching for them or by browsing our departments.
Add these products to your basket with the 'Add to Basket' button.
Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
Enter your shipping information and click the 'Ship to this Address' button.
Enter your payment information and click the 'Continue' button.
Review your order and place it using the 'Place Your Order' button.
That’s it! You’re all done.
If you need any help along the way, give us a call on  +966 501212180 hours a day, 7 days a week, so we can talk you through it.
 

Can I place an order without opening an online account?

 
Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.
 

How do I locate my nearest store?

Store locator will help you find the nearest Choco Mood store.
 

Do offers and promotions appear on your website?

 
Yes, we regularly run offers and promotions on Choco Mood.com. Continue reading our new offers or simply subscribe to our newsletter and get information about the latest deals that arrive in your inbox.
 

Are the prices presented on your website different from the prices in the store?

Our online prices are usually the same as the ones we offer in store. However, we occasionally offer exclusive promotions online or in the store that may lead to price differences.
 

How can I apply for a job with Choco mood?

 
For a listing of all current job openings at Choco Mood visit our Careers page. This area of the site includes a review of corporate benefits, current job openings, and the ability to submit your resume online

What makes your products so special?

This is our vision to provide the highest quality chocolate and candy products in the Kingdom of Saudi Arabia, which can be customized with your logo and design.
 

Do you send samples?

Although we cannot ship samples to you, our company ChocoMood stores often provide samples of our products to store visitors.
 

Can I order one piece box or specify the pieces I want in the box?

Although we don't offer this service online right now, Choco Mood stores have the ability to help you create and customize your own collections. Select the closest Choco mood store and choose the ranges that suit you. As we will provide this service online soon"
 
 

How can I customize a piece of chocolate to become my own or carry my motto / picture?

Through your request for our products through our website, under the allocation link (cost), where we work hard to satisfy customers, so that we can create your own chocolate and print your own picture with the chocolate box you requested. One of our employees will contact you. And the size of chocolate.
 

What about allergic patients associated with your products?

Note that all our products may contain traces of nuts, milk, and gluten.
No one with allergy to milk, nuts or gluten should consume any of our products.
 

Does your chocolate contain dairy products?

ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
 

Does your chocolate contain nuts?

ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products .
 
 

How many flavors can I choose?

Choco Mode is keen to satisfy its customers by the multiplicity of our many flavors, which exceed 200 items, hoping to satisfy your taste. Take your time to see our products through our website and choose what suits you best.
 
 

Can you print gold or silver colors on the covers?

Yes, the covers of some types of chocolate, which are affiliated with Choco Mood, are designed in a way that allows you to choose the special packaging in it, through a wide range of colors, including gold and silver."
 

What is the percentage of cocoa in chocolate bars?

 
The percentage of cocoa varies according to its type, including white milk chocolate = 0 %, while milk chocolate (by ≥ 10%) and higher than these and dark chocolate (by ≥ 35%) and raw chocolate are 100%.
 

Does Choco Mood offer high-quality sugar-free chocolate?

Yes, we have high quality sugar-free chocolate products suitable for diabetics. You can find it in the Sugar Free Chocolate section."
 

Can I cancel the order?

You can cancel your order / product only before it enters the shipping phase and the option to cancel your order / product will stop when the shipment may be in the shipment stage.
 

What is the shelf life of your products?

 
Usually all elements of chocolate are about a year old, and chocolate does not need to be refrigerated or refrigerated. We recommend storing it at room temperature.
But in coastal and hot cities, chocolate needs a refrigerator to cool it down and keep its quality from melting. You will find the specific shelf life for each item in the "Product Details" section of the specific product.
 

For how long will ChocoMood maintain its fresh taste?

ChocoMood will maintain its freshness after opening if stored at temperatures not exceeding 65 ° F (18 ° C). Avoid heat, humidity and direct sunlight. To obtain the freshness of unopened products, refer to the validity date of the product printed on our products labeled B (Preferably Used Before) in order to maintain their quality.
 

What if I am not home when my order arrives?

It is preferable to receive the shipment as soon as possible in order to keep the product intact.