Delivery Policy

1. Delivery Terms
 
1.1 Transit Time Domestically
 
In general, domestic shipments are in transit for 1 - 5 days.

Shipment method

 Destinations

Estimated delivery time

*Standard (Within Same City)

Jeddah, Makkah & Madinah

1 - 2 business days

SEMSA

All KSA cities

3 – 5 business days


* For Standard Shipping, the Store Origin and Delivery should be within the same city.

 
1.2 Change Of Delivery Address
 
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
 
 
1.3 Items Out Of Stock
 
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
 
 
1.4 Delivery Time Exceeded
 
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
 
 
2. Tracking Notifications
 
Upon dispatch, customers selected SEMSA as shipping service will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
 
 
3. Parcels Damaged In Transit
 
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
 

4. Insurance
 
Parcels are insured for loss and damage up to the value as stated by the courier.
 
 
4.1 Process for parcel damaged in-transit
 
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
 
 
4.2 Process for parcel lost in-transit
 
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
 
 
5. Customer service
 
For all customer service enquiries, please email us at [email protected]